Telephone Advice

Because a patient interview and examination are essential for us to provide quality care, we have adopted the following office policies:

  • Receptionists are not qualified to offer medical advice

  • Nursing staff (if available) will offer phone advice when indicated and at the direction of a doctor

  • Only basic advice will be offered by telephone

  • The physician does not routinely offer medical assessments or diagnoses on the phone, but will be available to assist staff when necessary.

  • Whenever possible same-day or appropriate appointments will be offered

  • All test results are reviewed by the doctor. Patients will be called for a follow-up visit if laboratory or diagnostic tests are abnormal

Scheduling Appointments

Please refer here for our policies regarding appointments and scheduling.

Ministry Insured Services
Patients must present a valid health card at each visit.  If your card is lost, stolen or damaged, please visit or dial 1-800-267-8097 for information on obtaining a new one.
Prescription Refill Policy:


We believe that an appointment with the doctor is the best time to review your medications. Please bring all your medication bottles to each visit. 


If you require a prescription renewal, please book a follow up appointment.  If you require a prescription renewal urgently, please ask your pharmacy to fax this request to our office.  A fee may be charged by your doctor for this service as per our Uninsured Services Policy.

"Uninsured" Services

Not all services are covered by the Ministry of Health. Our doctors bill patients directly for these services at rates in keeping with the Ontario Medical Association guidelines. Payment is due when the service is rendered (e.g. drivers licence form completion).  Our rates are on display in our waiting room and exam rooms. Please click here to view.

Medication Prescribing Policy

This office follows evidence-based guidelines for all prescriptions, including antibiotics, opioids(narcotics) and medications for stress-related condition.   The prescribing of some potentially habit forming medications may require that a formal contract be signed betwen patient and physician. Click here to view our opioid / benzodiazepine prescribing contract.

Referrals to Specialists

Before any referral is arranged, patients must see the family doctor for pre-

consultation information-gathering and investigations to facilitate a faster and more effective consultation.

510 Raglan Street North

Upper Floor, West Side

Renfrew, ON

K7V 1P5

For Life-Threatening Emergencies Call 911

© 2015 Renfrew Medical Associates.